Support & Evolution
Your software never stops.
Proactive 24/7 monitoring, defined SLA and continuous evolution. We don't just put out fires — we prevent them from happening and continuously evolve your software.
When this solution is for you
Do you recognize any of these situations in your operation?
Internal team overloaded with urgent fixes
Critical systems without adequate monitoring
Difficulty planning evolution because there are always fires
Fear of updating dependencies or deploying
Users report problems before IT team knows
What we deliver in practice
Clear service components, without complex technical terms
24/7 Monitoring
We know before user notices
- Proactive degradation alerts
- Real-time health dashboards
- Centralized and traceable logs
SLA Support
Guaranteed response time
- Prioritization by criticality
- P1 (critical): response in 1h
- On-call for serious incidents
Change management
Controlled and secure releases
- Documented deploy process
- Tested and fast rollback
- Change management with approvals
Continuous evolution
Planned technical roadmap
- Monthly incremental improvements
- Dependency updates
- Technical debt refactoring
How the project works with Codee
Clear and predictable process, with aligned expectations at each stage
Onboarding
1-2 weeksWe get to know your system deeply. We install complete observability: APM, logs, metrics. We document architecture, dependencies and runbooks. We train our team.
SLA Definition
1 weekWe align expectations. We define response times by severity, maintenance windows, escalation processes. We agree on quality metrics.
Operations
OngoingContinuous monitoring. Incident handling according to SLA. Monthly reports with metrics, handled incidents and health score. Periodic alignment meetings.
Evolution
OngoingQuarterly planning of technical roadmap. We implement improvements, update dependencies, eliminate technical debt. System gets better over time, not worse.
Examples of scenarios and results
Real cases where we successfully applied this solution
Context
Critical platform without adequate monitoring, incidents during peak hours, fear of deploying on Black Friday
What was done
We implemented complete observability, 99.9% SLA, 24/7 on-call. Infrastructure preparation for Black Friday 2 months in advance. Load testing.
Result
Zero incidents on Black Friday, -80% support calls, safe deploys
Context
App with monthly releases full of bugs, team putting out fires, no time to evolve product
What was done
We took over stack support. Internal team focused on product. We implemented CI/CD, automated tests, weekly releases. Quarterly technical roadmap.
Result
4 releases/month without downtime, technical NPS 92, team focused on value
Frequently asked questions
Common questions about Support
Let's talk about Support?
Proactive 24/7 monitoring, defined SLA and continuous evolution. We don't just put out fires — we prevent them from happening and continuously evolve your software.
Talk to an expert in SupportNo commitment. First conversation is diagnosis.
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